Hiring a cleaner can be a real time-saver — but how do you know you’re choosing the right person or company for the job? Whether you need a one-off deep clean or ongoing help around the home, asking the right questions before hiring can make all the difference. Here’s what to consider when using a cleaning services directory like Trusted Cleaners.
1. Are You Insured?
Always ask if the cleaner or company has public liability insurance. This protects you in case of accidental damage or injury during the job.
2. Are Your Staff DBS Checked?
If someone is entering your home, particularly when you’re not in, a DBS (Disclosure and Barring Service) check offers peace of mind.
3. Do You Provide Cleaning Products?
Some cleaners bring their own supplies, while others expect you to provide them. Make sure expectations are clear to avoid surprises on the day.
4. What’s Included in Your Cleaning Service?
Not all cleaning packages are the same. Ask for a detailed list of what’s included — for example, does it include oven cleaning, inside windows, or carpets?
5. Do You Offer Eco-Friendly Products?
If sustainability matters to you, ask whether the cleaner uses environmentally friendly products or offers a “green clean” option.
6. What Happens if I’m Not Happy with the Service?
A reputable cleaner will have a satisfaction guarantee or at least a process for handling complaints or revisits.
7. How Do I Handle Access?
Do they need keys in advance? Will someone be home to let them in? Clarify how access will be managed, especially for regular bookings.
8. How Long Will the Job Take?
A rough timescale can help you plan your day and compare quotes more accurately.
9. Can I See Reviews or References?
Trusted Cleaners allows customers to leave verified reviews. Always check recent feedback, or ask for a reference if it’s a newer listing.
10. What’s Your Cancellation Policy?
Life happens — but if you need to reschedule, it’s important to know if you’ll be charged.
Final Thoughts
Hiring a cleaner is a big step in making life easier, but doing your homework upfront is worth it. Trusted Cleaners helps you compare services in your local area, check reviews, and make informed choices — all in one place.
